FAQ

First things first.

The postings on this site are my own and do not necessarily represent the positions, strategies, or opinions of my employer, Motorola Solutions

I do not get paid for this. I will never ask you for money. This is my private project and I do this outside working hours for the benefit of Motorola customers everywhere. I do not get told what to write though I do use comments and my job to get ideas on what to write about.

All that you read here is based on my own experience and does not in any way constitute Motorola Engineering recommendations.

If you require technical support, please continue reading.

I have a technical question and could not find the answer in one of your posts?

Please leave a comment on the post which matches your question the best, or even at the bottom of this page. Some of the comments are used as a basis for future post topics.

You are most welcome to suggests topics for future posts in the comments at the bottom of the page.

Can you email me the CPS for ____?

No, you will need to contact the company who sold you your radio(s) and/or system.

Can you email me the service manual for ____?

No, you will need to contact the company who sold you your radio(s) and/or system.

I need to get the software/upgrade package for my radio, where can I download this?

If you are a Motorola Channel Partner, from Motorola Online. If you are an end customer or radio amateur, you need to contact the company who sold you your radio or contact a Motorola Partner via this link. I cannot give you software, this is not allowed.

I have a problem with my radio system, can you help me?

Possibly yes but please check whether the below applies to you:
  1. If you work for a Motorola Distribution Partner or Platinum Partner in Europe, North Africa or the Middle East, please contact Motorola Technical Support. If you need help with a system design or sales opportunity, please ask your Motorola Channel Account Manager for my contact details.
  2. If you are a Motorola Distribution Partner or Platinum Partner outside of Europe, North Africa or the Middle East, please contact the Customer Support Manager for your region. Ask your Motorola Account Manager for those details or contact Motorola via the website.
  3. If you are a Motorola Authorised (registered); Silver or Gold Partner in any part of the world, your point of contact for technical support is the Motorola Distribution Partner who you have a business relationship with. Please contact them as it is their job to support you.
  4. If 1-3 do not apply to you, I am only able to point you in the right direction and answer specific question via comments. Generally, if you need technical assistance, you should contact the company who sold you your radios and/or system.
  5. If your radio system was sold to you by Motorola (i.e. this is a large system or you work for a large organisation), you may be able to contact Motorola via the support link above.
As stated above, other than what I do here, it is difficult for me to provide technical support via email or some other means. So please accept my apology if I do not give you the answer you were expecting.

If you need technical support from me (or one of my work colleagues) in my (our) professional capacity, then please let me know so I can put you in contact with the relevant people. I am strictly forbidden from "moonlighting".

Why can Motorola Solutions not help me?

There may be several reasons for this.

Motorola Solutions radio products are sold via Channel Partners (sometimes referred to as Distributors and Dealers) . When a radio or system is sold via a Channel Partner, they take the responsibility of providing technical support. They have access to technical support, either via their Distributor or from Motorola but they are (and always must be) your point of contact in all cases.

In some cases, the radio or system may have been sold with Managed Services or Service from the Start: if this is the case, you will have access to Motorola technical support. If you believe this is applicable to you, click the support link at the top of this page.

If you've tried all of these and you are still not satisfied, please contact me and I'll see what can be done. I will need all the details.

You refer to EMEA models, I am in another region, what is my equivalent?

Please have a look at this model equivalent table to find regional equivalents.

How do I get my radio fixed?

I cannot offer repair advice via email. If you need to have your radio repaired, Motorola has a number of repair centres throughout the world. For details, please contact Motorola in your region, or the company who supplied you your radios and/or system. There are links to get Motorola's contact details at the top of this page.

Anything else, please post your questions below in the comments.



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