Config Error: Service Code 0802

[Q] I've updated to the latest CPS2, 2.146.122. This was the only way I was able to read/write to some newer radios that came through our shop. I opened a very simple 9 channel analog archive of our customer's, which worked fine in earlier versions. In this latest CPS2, I was able to write the codeplug successfully, but now I'm getting a "Config Error: Service Code 0802" voice announcement every time I power on the radio. In the error codes it calls this "Invalid authentication configuration service". The troubleshooting guide suggests factory resetting the radio, among other things. Am I going to be back where I started if I try to clone this same archive again after a refresh? What exactly is causing the issue when I'm just putting in a simple conventional archive? I have to assume the latest CPS changed something.

[A] Service Code 0802 serves as a password configuration error to inform the user that one of the following passwords might have been misconfigured:

- Authenticated Radio Disable/Enable

- Authenticated Remote Monitor Passphrase

- Capacity Max Master Authentication Key

- Front Programming Password

The change was made in M2023.01 as part of a wider security initiative and prompts the technician to change the above passwords/passphrases, when these features are enabled for the first time. 

In some cases, an invalid password/passphrase could be written to a radio which could result in one or more of the above features not to work securely. In this case, the service code is there to inform the user that there is a problem. The service codes, and their solution, are listed in the MOTOTRBO™ Radios Service Codes Troubleshooting Guide MN009539A01.

If you are not using any of the above features, the way to solve it is:

If Radio Disable Decode is disabled, make sure that Authenticated Radio Disable/Enable is also Disabled. Otherwise, enable (tick) Radio Disable Decode.

Set Authenticated Remote Monitor to disabled.

If you are using either Authenticated Radio Disable/Enable or Authenticated Remote Monitor, make sure to set the passphrase accordingly.

The Capacity Max Master Authentication Key is only needed when Authentication of Radios by System is enabled -  and of course, only if Capacity Max trunking is used.

If you are using any of these features, you need to make sure the password/key/passphrase is set.

Service Codes were introduced in M2022.03. I will write another post about this.