Unable to connect remotely

Question

I have RM Server setup and it is working locally without any issues. I have tried to setup a remote device with but seem to be having some problems.
I have all of security and firewall rules setup but still am having some issues. Anything extra that might be needed when connecting to the RM Server across the internet?

Answer

When you say remote device, I assume you mean the Device Programmer? If yes, then there are a few things you can check to help find the root cause.

Are you able to ping the server from the device programmer host? Ping is useful and a very rough indicator of connectivity. generally, if you are able to ping the computer, you can connect.

Run wireshark on both the server and device programmer host. Try testing the connection and use the filter to look for Radio Management traffic on both ends.

I've been tricked too many times by firewalls and security rules. To make 100% sure that this definitely isn't' the cause try turning these services off temporarily. If you can connect while they're off, then your problem is somewhere in there.

Also, you say you're connecting across the internet. If you're not using a VPN then you need to carefully look at what is happening between the server and device programmer. Its very difficult for me to give an answer to this part of the question as there are a multitude of possible configurations with many components in the chain. To give a better answer I'd need to know more details about the connection - with a diagram.