MOTOTRBO "Newbie" questions about programming and CPS

Where can I get (the latest) CPS?

From where you bought your radio. Or if you prefer here.


The version of CPS I have gives error code #1057 when I read my new radio?

The firmware version in the radio is newer than that which the CPS can support. You need to update your version of CPS.


When I plug the programming cable into the PC, Windows does not make the "USB Start" sound?

This is correct, there is no "intelligence" or level conversion in the programming cable. This will only happen when you connect a radio.


When I connect the radio to my PC, Windows asks for a driver?

As far as I know, Windows 7 and 8 do not have this problem.
This should only occur with Windows XP and 2000. The drivers are not signed and you need to install them manually by selecting "Have Disk" and pointing to C:\Program Files\Common Files\Motorola\MOTOTRBO Driver. Windows will give a warning when installing this, you can ignore this warning.


When I try to read the radio I get an error code #595?

Error 595 is generally caused by an IP address conflict. When your radio is connected to the PC, Windows sets up a network connection to the radio. The default IP address used for this connection is in the 192.168.10.x range (usually the radio is .1 and your PC is .2).
If you are going to be programming a lot of radios, the easiest solution would be to change the IP address range allocated to your PC on your LAN/WLAN network so that it is not in the same range as the radio.


As soon as I plug the radio into the PC, I loose all network connectivity?

The fix is to allocate a static metric to your LAN/WLAN connection:

  1. Open the Network Connections folder
  2. Right click the LAN or WiFi connection.
  3. Click Properties then go to Internet Protocol Version 4.
  4. Click Properties and go to Advanced.
  5. Un-tick Automatic metric.
  6. Enter a 1 for the Interface metric.
  7. OK; OK; OK...

This seems to occur mostly with Windows 7 PCs. The reason is that Windows is somehow allocating a lower device metric to the MOTOTRBO radio and your PC now thinks it's the new network connection to use.
If this is your only radio, simply change the Radio IP address in the codeplug or just switch off WiFi/unplug the LAN cable when programming your radio.

How do I program my radio?

I've produced a number of tutorial videos and these are available on YouTube.


How do I upgrade my MOTOTRBO radio?

Via the CPS - see this video. It takes about two minutes depending on the model and how good your PC is. Make sure the radio is properly powered during this process and that you don't mistakenly unplug the cable - otherwise you'll understand what some people mean by "bricked".


If I clone my radio, the Radio ID is not overwritten?

This can be turned off. Go to Edit>>Preferences and tick Clone Radio Identity...


When I read a new radio, the CPS shows error code #1027 codeplug version not supported?

Like nearly all Motorola radios, your MOTOTRBO radio has a regional ID. Generally speaking, there are two possibilities: either you purchased the radio from another region (i.e. grey market) or have downloaded a (pirate) copy of the CPS from the internet. In either case, you will need to contact the company who sold you this radio and request support from them.


My problem isn't listed here, what now?

If you are a Motorola contractual customer in Europe or Africa, you can contact me directly. Otherwise you'll have to contact the company who sold you your radio. Or contact one of Motorolas' dealers by clicking here.

I've tried to list the most common programming problems - if I've missed something, please add a comment here or have a look at the comments to see if anyone else asked the same question.

115 comments:

  1. tengo un radio version americano cp 185 pero al abrir el programa del mismo me sale el error 1027 que el codeplug no es compatible que hago.?

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    1. Lo siento, no hablo español pero yo entiendo su pregunta. Parece que usted tiene la CPS mal. el software fue escrito por las mismas personas y por lo tanto los códigos de error son en su mayoría de la misma.

      Usted necesitaría contactar a la persona / empresa que le vendió la radio para obtener ayuda.

      (traducido al español por Google - errores gramaticales son de esperar :-))

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  2. hello I have the same error #1027 codeplug version not supported what I have to do? I already try to read the radio with almos all versions... helpme please D:

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    Replies
    1. What model of radio do you have? In which country are you? Where did you get the CPS?

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  3. Hello, I try to connect my Motorola DP-4801 via Bluetooth but I have difficult to connect the device. CPS (version 8.6 build 453) say: Error #5470 Application has encounterd an error. Unable to connect to device. I can't find the IP radio. Can you help me?

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    1. Are you able to read the radio using a cable? If not, then the CPS you have might be too old for this radio. Is the radio paired via Bluetooth? if not, you need to make sure the radio is paired to the PC and that Windows has the necessary drivers installed to support data. The IP address of the PCs Bluetooth connection must be in the same subnet as the radio (this is set in the CPS) and the Bluetooth button must be active in order to read the radio. Unfortunately the error codes aren't that useful: 5470 just means that there is a link error. Sorry, I cannot help much here, you need to contact your local Motorola dealer if my suggestions don't work (click on Motorola>>Getting Support at the top of this page)

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  4. Hola que tal amigo soy de Ecuador sudamerica quisiera saber como configurar el repetidor mototrbo dgr6175 en modo digital ya creo el canal analogico con las frecuencias pero no se activa el led de la funciona analogica si me guiaras estaria agradecido solo he trabajado con repetidores analogicos y estoy incursionando en lo digital saludos

    Hi friend 'm from Ecuador South America would like to know how to configure the mototrbo repeater dgr6175 in digital mode, and I create the analog channel frequencies but the led analog does not light if guide me grateful would be've only worked with analog repeaters are not active and am dabbling in digital greetings

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    1. Have you looked at my tutorial Videos at http://www.youtube.com/cwh050?

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  5. Hi I have encountered error code #1060. Can someone help and also explain what is this error and resolve my problem?

    I am at customer site now.

    Thanks.

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    1. I apologize for the delay in responding. I get a lot of spam comments and so comments are moderated. This means that I don't get around to 'approving' and replying to comments as often as I should - especially now since I'm traveling.

      I've not come across that error code before. Does the MTR3000 work correctly otherwise? Is the status LED green?

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  6. Hi I have encountered error code #1060 with MTR3000 repeater. Can you please explain what is the error ? and help resolve the problem?

    Thanks
    Jeff

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    1. Please see my reply to your previous comment...

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    2. I checked and a Device Recovery should get that MTR3000 back in working order. You might need to perform some alignment so check things like TX power and frequency error once the recovery is completed - if either of these are out, carry out the alignments using Tuner.

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  7. I I have problem programming with DP4601, what CPS version would i use and Cable also? I used PMKN4013C and I used CPS 8.5 but its not working?

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    1. The answer depends on what you mean by "not working". Version 8.5 sounds a bit old so you might want to try the latest CPS: 10.0 (510). Is any error code/message given when reading/writing the radio?

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  8. hi
    I can`t program the xpr 5550 radio, the error code is: 1027

    ReplyDelete
    Replies
    1. Have you read the above post at all?

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  9. Hello Wayne, I've a problem with programming Mototrbo DP4400 radio.
    Using CPS 10.0. When I connect the radio windows says "device not recognized"
    I tried to load the driver, but it still says "device not recognized".
    I tried to read one of my DP3400 radio's and thats no problem, windows will recognize it as a MotoTrbo radio and then I can read.

    Tried it on WinXP and also on Win7, both same problem.

    I hope you can send me in the right direction to solve this problem.

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    Replies
    1. I've not seen that error before. Try uninstalling the CPS; deleting the C:\Program Files (x86)\Common Files\Motorola\MOTOTRBO Driver folder and then reinstalling the CPS? If you have the ability, it might also be worthwhile doing a Registry Clean at the same? Also try plugging in the radio on a different USB port?

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    2. i think the issue is with the pmkn4012 lead needing a -ve connection as the dp4400 does not have one.

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    3. That could be the case but if @egroo was using an A version cable, Windows wouldn't give the device not recognized error (instead it would not see anything).
      Sometimes when upgrading the CPS, the driver old files are not overwritten so Windows keeps on loading the old files and you get errors like this...

      CPS version 10.5 is coming next week by the way :-) New firmware too. "Watch this space" for details...

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  10. Your link to the mototrbo driver up above gives a 404 error from blogger.

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    Replies
    1. The driver is included with the CPS when you install it. The link is supposed to point to the local disk-drive but that sometimes doesn't work. The link isn't supposed to be a download link though, if that's what you we're expecting?

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  11. I'm not sure if my comment was submitted or not, the site refreshed, but the comment doesn't show, and it never told me it was waiting for moderation.

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    1. No, I haven't seen anything. Could you please try again? Which browser are you using?

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  12. Using Chrome. I think timed out.
    I have a XPR4580 that I recently updated to digital with the entitlement key from Motorola. Previous to that I was running it analog on 900MHz ham repeaters. After updating, I got a codeplug from a friend with the same radio and used the Clone tool in CPS10 to load it into my radio. Afterwards, the radio would not key any analog repeaters and gave the "no connection" tone when trying to key digital. My friend told me this same thing happened to him when he updated his radio from analog to digital and he ended up re-creating the entire codeplug. But it seems to me there should be some way to use Clone, since it is part of CPS. I am just wondering if I am missing anything.

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    1. Was this codeplug you got known to be good (working)? What version of CPS was used to create this codeplug? If you add channels yourself, do these work (i.e. accesses repeater) and if so, what is different about these channels when compared to those you added?

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  13. Yes, the codeplug I'm using is the same one my friend rebuilt and is currently using on his own 4580.
    CPS10
    I've not tried adding new channels, I can try that today.

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    Replies
    1. Try adding a channel on which there is a repeater and/or someone you can call. If this added channel works (and the cloned ones don't) then you'll need to drag-drop and/or create-from-scratch the parameters into your radio.

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  14. Hi sir I have problem with my repeater mtr3000 error#1057 (region not supported) please what can i do to resolve it?

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    Replies
    1. Contact the company who supplied you the CPS and/or Repeater.

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  15. Hi,

    I want to know how adjust the RSSI in the repeater went it work in IP site Connect?

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    Replies
    1. The RSSI Threshold is set in the CPS.

      The RSSI is aligned in the factory and there is no need to adjust it, unless you are upgrading from a very old (pre-2008) firmware version.

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  16. Hi,

    I want to know how adjust the RSSI in the repeater went it work in IP site Connect?

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  17. is there anyway to bypass the Error code : 1057 region not supported ??? becouse i downloaded the CPS from the internet :
    i have DP4XXX and i have cps 10.5

    is there anyway to work and programe it ???

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    Replies
    1. The short answer is no. To give you a better answer I need to know some information about the radio.

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  18. Ok
    What kind of information you need
    Version : R02.06.01
    Model :DP4600
    TYPE :MDH56RDH9JA1AN

    ReplyDelete
    Replies
    1. You would need to contact a Motorola dealer for that. Where are you located? And where did you get that radio from?

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  19. i am located in Syria and we got it from UK relief organization

    ReplyDelete
    Replies
    1. You would need to contact the UK Relief Organization you got the radios from. They will have bought it from a Dealer in the UK. The Dealer would also be able to provide you with a legal copy of the CPS.
      Optionally, if you send can email me the serial number from one of the radios, I can have the dealer who sold the radios, follow up on this? My email address is listed above (6th icon under my profile).
      I cannot provide CPS in case you are wondering. The CPS also cannot be downloaded from the internet - any copies are probably pirated and infected with malware.

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  20. have a good day program q can help me adjust diguitales radios dgp 4150 or something like q tuner had previous analogous radius adjustment

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    1. The MOTOTRBO Tuner (separate application) can be used to make adjustments. Note that the radio comes from the factory in a properly tuned state and there is generally no need to make any adjustments. If anything needs to be tuned make sure you use the test setup and equipment listed in the Basic Service Manual.

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  21. This comment has been removed by a blog administrator.

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    1. This comment has been removed by the author.

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  22. This comment has been removed by a blog administrator.

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  23. Hi, on my laptop HP Pavilion ga-1275la (WIN7) The CPS 10.8 for MotoTrbo when open the program appears the code error 4832 and the program shut down never open. but on mi desktop PC all are ok. What can I do?

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    Replies
    1. Firstly verify that you have full access to C:\ProgramData\Motorola\MOTOTRBO CPS.

      If you are 100% sure you have access, then uninstall the CPS. Make sure you don't have any inactivated licences** on the PC then delete the %ALLUSERSPROFILE%\Motorola\MOTOTRBO CPS folder. Reboot and re-install the CPS by clicking on the setup.exe file (and not the autorun.exe on the DVD root folder).

      You could also try installing CPS version 11.0?

      **If you do have licences which have been registered, contact Motorola or your supplier and explain what happened so they can re-issue an EID for what was lost in this process.

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  24. Hi Sir. I am also have the same problem. And i have done all the step that you give in previous comment. But it not working. Can you advise me?

    Firstly verify that you have full access to C:\ProgramData\Motorola\MOTOTRBO CPS.

    If you are 100% sure you have access, then uninstall the CPS. Make sure you don't have any inactivated licences** on the PC then delete the %ALLUSERSPROFILE%\Motorola\MOTOTRBO CPS folder. Reboot and re-install the CPS by clicking on the setup.exe file (and not the autorun.exe on the DVD root folder).

    You could also try installing CPS version 11.0?

    **If you do have licences which have been registered, contact Motorola or your supplier and explain what happened so they can re-issue an EID for what was lost in this process.

    ReplyDelete
    Replies
    1. Try running the CPS using Windows XP compatibility mode or try installing CPS version 11.0.

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  25. If you get error 1100 and have CPS version 11.0, I may have a solution for you. Please contact me for more details.

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  26. If you use Radio Management 1.8 and are getting error 664 during an OTAP write, please let me know, I may have a fix for this.

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    1. I am using 1.8 and getting error 664 when doing OTAP writes...

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    2. Where are you located? Are you a dealer? Basically, you need to get hold of your Motorola supplier and mention that you are getting this error.

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    3. Hi I am in South Africa, yes I am engaging our supplier who, I am sure, will solve it. I just thought you might have a simple "quick-fix" based on your post.
      Thanks.

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    4. Ah, that's even easier then! Have them get hold of me. I am somewhat well known in the South African Motorola community ;-)

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    5. I am having this same issue. I work for a dealer in the United States and have been on the phone with tech support for about two hours now. Any way you can help?

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    6. I'm sorry I cannot help you. See http://cwh050.blogspot.com/p/faq.html.

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  27. Wayne, I am getting the #1027 codeplug version not supported error message. I sent this XPR3500 back to MOT because it would freeze at the boot screen. Just recieved it back, and was attempting to program it. I updated my CPS tp 10.8 thinking I needed the latest version but still no go. Any suggestions? My other radios program fine.

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  28. Please disreguard last comment. I did not have the latest CPS, I was in the archive list by accident. Just downloaded 11.0. Thanks

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    1. Hi Wayne, i have a DGR6175 VHF Motorola repeater, in analog or dual mode the squelch open at 0.39...0.40 uv but i need 0.25 or 0.28..how can i down this level?

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    2. There is no squelch adjustment. In the CPS there is a tight-normal squelch selection and you might have it on tight. Also confirm that the sensivity is with specification as 0,4uV seems a bit high.

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  29. hi, i have received 2 motorolla radios model DP4801, THEY CAN ONLY SPEAK TO EACH OTHER and can't talk to other UHF &VHF radios, they have only 2 channels and doesn't have any frequancies, it show TALKAROUND wich according to the manual means (In the absence of a repeater, radio is currently
    configured for direct radio to radio communication) i tried to deactivate with the manual procedure but it's not responding, does it need software to get frequancies on these radios can you please help me

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    Replies
    1. You need to contact a Motorola Reseller - visit http://bit.ly/1sxEvYB.to locate one near you.

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  30. Hi, I just got my DGP8550 today and I still can't find a software to program the radio from a MAC, any hint? Best regards!

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  31. The MOTOTRBO CPS will only run on Windows.

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  32. Hola
    Acabo de recebir 2 motorola dp4801 y quiero que comuniken a traves de un repetidor pdr3500 de motorola pero no consiguo que funcionan, no se si si los radios son compatibles con el repetidor o no.
    Alguna ayuda porfa

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    Replies
    1. The PDR3500 is normally used with P25 radios. It can be configured for analogue operation and would support the P25 and MOTOTRBO radios. You would loose certain functions, such as DVP/DVI encryption, by doing this. P25 and DMR are not the same

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  33. The PDR3500 is normally used with P25 radios. It can be configured for analogue operation and would support the P25 and MOTOTRBO radios. You would loose certain functions, such as DVP/DVI encryption, by doing this. P25 and DMR are not the same.

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  34. hi Wayne
    i have a DR3000 repeater and using it in Dynamic Mix Mode. i sometimes hear the digital noise on the analog channel.

    ReplyDelete
    Replies
    1. http://cwh050.blogspot.de/2015/03/dynamic-mixed-mode.html

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  35. Hi Wayne

    i have a problem in CPS 11.5 every time i connect any radio it keeps on saying error 1687 i know the cable is working because it works with other computer and the only difference that i have notice is that my pc dosen't make a new network every time i connect a radio. is there a way to make it work like the before?

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    Replies
    1. http://cwh050.blogspot.de/2012/09/help-my-pc-doesnt-see-my-mototrbo-radio.html

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  36. hello , I have a radio dp4401 ex that in scheduling is giving #Error 1057 area not supported .. I am in Brazil .. what could be this error ??

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  37. hi
    when i tick radio enable/disable decode, i can disable my radio by hytera radio without authentication key and with diffrent encrypt key.

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  38. i have problem, all my radios disable after transmitting shortly.
    What is the protection against disable my devices form other dmr system?

    ReplyDelete
    Replies
    1. I'm not sure why. Where are you located?

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  39. This comment has been removed by a blog administrator.

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  40. Hello ; i have prgrammed my gm3188 Repeater zith my two portable radios
    when am trying to communicate the Repeater doesnt transmit i mean there is signal to the second radio; may i get solution

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    1. I don't quite understand your question. This is not a MOTOTRBO radio though and it is only sold and supported in Asia.

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  41. Please can you help me? I tried to program a dr3000 but what I get is error #/1210
    Application has encountered an error.
    What can I do to resolve this?
    Thanks

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    Replies
    1. I'm not familiar with that error code. Is this a new DR3000? Is it in a working condition as far as you can see? What version of CPS do you have? Is this error code seen when reading or writing the repeater?

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    2. Also looking for assistance with Error@1210 on a XPR-8300. Installed a PMTE4004A replacement transmitter in an otherwise working unit. Using CPS 10.7 and CPS 13 on 2 different OS/Hardware combinations.

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    3. From what I have read on the internet this error code is caused by the indicator board which also host the networking portion of the repeater (possible bad board). This board is PMLN5269AS. I currently have the same issue of reading and programming the repeater. What I have done is disconnect the accessory cable from the TX radio and power-up the repeater. Connect the programming cable to the back of each radio and program. Make sure both radios have the same firmware version.

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    4. btw, The document that talks about this issue is "THE BEGINNERS GUIDE TO MOTOTRBO." you can find it at
      http://www.d-star.nu/The_Beginners_Guide_To_Mototrbo_05-28-11.pdf

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  42. Hi Wayne, I am have 2 MTR3000 on 2 sites 10Km apart, 2 freqs. IPSC. When I check (using a 3rd party "Watcher" app) - I find that only 1 slot is being used and that all the Data (ARS, GPS etc.) and voice share the same slot. I have double checked the Code plugs on the repeaters and subscriber radios (DP4801) and cannot see where I have programmed it incorrectly. I have followed your excellent tutorials, referenced the System Planner and referred to the MotoTRBO certification course and notes - still I cannot see my error. I have copies of the codeplugs I wrote on the course and also used these as a reference.
    Also I notice since I enabled the ARS and GPS that sometimes the speech is more like a Robot sound. Is this because of the extra activity on the slot?
    I was trying to achieve slot 2 as data only (ARS, GPS, OTAP, SMS....) and Slot 1 for audio where all subscribers would talk and answer to the operations dispatcher as standard but be able to make group or private calls as an option.
    Would Capacity Plus be better? Would this work with my 2 repeaters being 10km apart? (I know I should use LCP but to pay €1100 per repeater is a a lot of money when I have just spent €130,000 on all the repeaters, radios, aerials , masts, etc.) Not having a go at Motorola but as an organisation, we buy through a nominated Framework Supplier/Dealer and until completing the MotoTRBO course, did not know that LCP was a (expensive) paid extra. Now it will take months to purchase the LCP and I really need to get the network up and running ASAP so I can upgrade at a later stage.

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    Replies
    1. It's a little difficult for me to give an accurate answer here. I would offer to have a look at your codeplugs but this is something your Motorola supplier should be doing. Have you raised this problem with them? If they don't have the answers, they really need to involve their T1 partner/us (See my FAQ page).

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    2. Hi Wayne, I am emailing the Dealer right now. However like the System Planner says - I need to employ LCP. Thanks for your support.

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  43. Wayne,

    Is there a way to set transmit deviation on the XPR8400? Both on Analog and DMR?

    I looked at both CPS 12.1 and the tuner program as well as service manual and not getting much help. Thanks.

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  45. Hey mate, first off, fantastic site. Your FAQ's have helped me out in this ambiguous world of motorola in the past. Have you ever come across error #1646 when trying to open CPS?
    Regards,

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    Replies
    1. Yes.....I seem to recall it has something to do with the Permissions. Try running the CPS as Administrator .

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    2. Thanks Wayne, I had a similar thought and have had no luck.
      I have tried the CPS as an administrator and also in compatibility mode. I'm still awaiting an official response from motorola.
      Regards.

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    3. I am having the same problem with CPS ver 13.5

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    4. Try installing and running as Administrator.

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  46. Hi Wayne,
    I also have CPS 12.1 and am getting the 1646 error.
    I have tried to run as admin but no joy....

    Any ideas?

    Best regards

    Simon

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  47. Hi Wayne,
    I also have CPS 12.1 and am getting the 1646 error.
    I have tried to run as admin but no joy....

    Any ideas?

    Best regards

    Simon

    ReplyDelete
  48. Hi How to programme alert buttons for Dm3601

    ReplyDelete
    Replies
    1. Your question is somewhat vague. Please also have a look at http://cwh050.blogspot.de/p/faq.html for further assistance.

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  49. Hi
    I got error 1210 for programming dr3000 brand new with cps 12.1 any ideas?
    Thanks

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  50. Hi Sir
    Please when i try to read Motorola Radio DP2600E it will display this error Code #8870 please Help to solve this problem.

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    Replies
    1. Sorry, I've not seen that error code before.

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  51. DGM5500, "No Home Channel" appears on the screen what does this message mean?

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    Replies
    1. A button has been programmed to Home Channel but none of the channels are set up as the home channel.

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  52. Wayne, for re-registering or re-activating Mototrbo radio after repair/reflash, should i use the same PC/notebook at first registering? Or can i use another PC/notebook and enter the same EID?

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  53. Hi
    i want to connect my repeater DR3OOO to my PC with IP connexion system,
    I have already program my repeater, IP adresse "192.168.1.4", getaway adresse"192.168.1.1, and ip Programing is active,
    and i have program my router UDP port 5000 AND TCP port 51000 ,
    but still have a problem to connecting my PC to repeater
    i'm sorry for my english

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    Replies
    1. Have you read http://cwh050.blogspot.de/2013/08/ip-repeater-programming-repeaters.html ?

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    2. Yes i have read it, and i have already done all the steps except the configuration of my firewall, i will try to program it; thanks for your help

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