Some questions are not easy to answer satisfactorily.




Ⓠ. Hello, is it possible to remove a software licence (CfS licence) from a device? When yes how? And if so, is it possible to give it to another device?

Ⓐ. Once activated, it is not possible to remove or transfer a feature licence.


Ⓠ. I'm having OTAP issues with an IP Site Connect system. [....]

Ⓐ. The best would be for you to contact technical support. Who this is, depends on who sold you the equipment.

If you work for a private company that uses Motorola equipment, contact the company who supplied you this. In most cases, this will be a Motorola Solutions Reseller Partner. 

If you work for a government organisation, who has a purchasing agreement with Motorola Solutions, you should contact your Account/Support Manager. Otherwise, contact the Motorola Solutions Customer Helpdesk in your region - the contact details are on the website.

If you work for a Motorola Solutions Platinum or Distribution Partner, contact your Channel Account Manager; Customer Support Manager or the Motorola Solutions Customer Helpdesk in your region

If you work for a Motorola Solutions Reseller (Gold; Silver or Registered), please contact the Distributor you work with; your Channel Account Manager or the Motorola Solutions Customer Helpdesk in your region.

Remotely diagnosing faults on a system is a time consuming activity. Motorola Solutions Resellers have access to technical support, either from their distributor or from Motorola Solutions themselves.

I am working on another post that deals with Radio Management on a VM.


Ⓠ. I have a problem with DP1400 Motorola . I have buy upgrade function "digital" and when I'm try to write new file with new function into radio CPS 2 (latest version) ask to me upgrade radio firmware. [....] Can you help me?

Ⓐ. You need to be using the latest firmware (currently R01.23.01.0000) or any version between this and what is in the radio. The purpose of the upgrade is to add the code to support the AMBE+2 vocoder. You also need to use the correct upgrade package. If you need help with this, contact technical support - see my response to the previous question.


Ⓠ. Access to the latest firmwares on this list https://cwh050.mywikis.wiki/wiki/List_of_software_versions, could you send me a download link please?

Ⓐ. No. I do not respond to requests to share software.


Ⓠ.I have 2 repeaters SLR5500 they are connected directly by IP site connection [....] The problem is when group 1 trying to communicate group 2 any device in group 2 must be awake and there is a signal on the radio's screen to hear the call , if the signal disappears from the screen (on stand by mode ) there is no sound till we press the bottom to make the device wake and see the repeater signal on screen. [....] Can you help me please?

Ⓐ. My suggestion would be to contact technical support. Please see my answer the the 2nd question (OTAP problem) for more details on how to get in touch with someone who can help you.

 
Ⓠ.I have license keys that don't work.  I asked for help. They said that you must have a Motorola Myview account or Motorola Account then all the problems related to the license or any online radio problem will be solved. How can I get these accounts?

Ⓐ. See this post as well as this page. Everything is explained there.

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